Bookings and payments
Refund & Cancellation Policy
We want every client to leave happy. This policy explains how appointments, cancellations, advance payments, redo requests and product returns work at Piel & Pelo.
01Booking an appointment
You can book by phone or WhatsApp on +91 90485 03322, or walk in. Walk-ins are served based on availability, so booking ahead is the best way to avoid waiting. Please arrive 5–10 minutes before your slot.
02Late arrival
If you arrive more than 15 minutes late, we may need to shorten your service so the next client is not delayed, or move you to the next available slot. Please message us if you are running late.
03Cancelling or rescheduling
Regular appointments can be cancelled or moved free of charge. Please tell us at least 3 hours ahead so we can offer the slot to someone else. Clients who miss appointments repeatedly without notice may be asked to pay an advance for future bookings.
04Bridal and event bookings
Bridal, groom and event bookings reserve a stylist's full time, so they need an advance payment to confirm. The advance is adjusted against your final bill.
| When you cancel | Advance refund |
|---|---|
| 15 days or more before the event | Full refund |
| 7–14 days before the event | 50% refund, or 100% credit for a new date within 6 months |
| Less than 7 days before the event | No refund, but 50% can be used as credit within 3 months |
Changing the date free of charge is possible once, subject to availability, if you tell us at least 7 days ahead.
05Services already provided
Salon services use our team's time and professional products, so once a service has been completed we do not give cash refunds for it. If you are not happy with the result, we would much rather fix it. See the next section.
06Not happy with a service?
- Tell us while you are still in the salon, or within 7 days of your visit.
- We will offer a free correction (for example, a cut adjustment or colour tone correction), done by the same or a senior stylist.
- Please don't have the service corrected elsewhere first. We can only assess and fix work we can see.
- A correction is not possible where the result was affected by home treatments, other salons, or not following aftercare advice we gave you.
- Where a correction is not possible and we agree the service was not delivered as agreed, we may offer a partial refund or salon credit at the manager's discretion.
07Packages, offers and gift vouchers
- Offer prices are valid only for the dates shown and cannot be combined with other offers.
- Prepaid packages are valid for the period stated at purchase. Unused sessions are not refundable after the first session is taken, but they can be transferred to a family member.
- Gift vouchers cannot be exchanged for cash and are valid until the date printed on them.
08Products bought at the salon
Unopened, unused retail products can be returned or exchanged within 7 days with the bill. For hygiene reasons, opened products cannot be returned unless they are damaged or faulty when sold.
09How refunds are paid
Approved refunds are paid back using the original payment method (cash, UPI or card) within 7 working days of approval. Bank and card refunds can take a few extra days to appear depending on your bank.
10Contact us
To cancel, reschedule or ask about a refund, contact us with your name, booking date and bill details:
Piel & Pelo Family Salon
Calicut Gate Building, Ramanattukara, Kozhikode, Kerala 673633, India
Phone / WhatsApp: +91 90485 03322
Also: +91 97479 00984 · +91 99955 82198